We have recently updated our Privacy Policy (“Policy”). The updated Policy will automatically come into effect on 01.03.2025. Your continued use of the app (Al-Aalam) and/or the website (www.alaalam.iq) from that date onwards will be subject to this updated Policy. Please, read this Policy carefully.
Al-Aalam Exchange is committed to respecting and protecting the privacy of the information provided by you when you engage with Al-Aalam Exchange, including when you access and use the app (Al-Aalam) and/or the website (www.alaalam.iq). Al-Aalam Exchange is bound by and complies with the privacy protection legislations and other relevant privacy laws.
This Policy applies to Al-Aalam Exchange. This Policy describes how we collect, use, store and disclose your personal information in connection with your interaction and engagement with Al-Aalam Exchange and your access to and use of the app (Al-Aalam) and/or the website (www.alaalam.iq).
If you see a term in this Policy that is capitalised and undefined, it has the same definition as in our Terms of Use.
By accessing the app (Al-Aalam) you confirm that you have read and agreed to the terms of this Policy and consent to your personal information (including, your sensitive information) being collected, stored, used and disclosed in accordance with this Policy. Please, read this Policy carefully to understand our practices regarding your personal information.
We reserve the right to modify this Policy at any time in accordance with this provision. If we make changes to this Policy, we will upload the revised Policy to the app (Al-Aalam) and/or the website (www.alaalam.iq). Changes to this Policy will come into effect immediately upon such changes being uploaded on the app (Al-Aalam) and/or the website (www.alaalam.iq). Your continued use of the app (Al-Aalam) and/or the website (www.alaalam.iq) following such upload will constitute your acceptance of any changes.
If we make a material change to this Policy, we will notify you either by push notification notice of the changes when you launch the app (Al-Aalam), a graphics banner on the website (www.alaalam.iq), and/or via the email address nominated by you in your Account. If you disagree with the revised Policy, you may terminate your agreement with Al-Aalam Exchange (in accordance with the terms of the relevant agreement), deactivate your Account, and cease using the app (Al-Aalam), and/or the website (www.alaalam.iq).
There are many ways that you can engage with Al-Aalam Exchange, its representatives or the app (Al-Aalam) and/or the website (www.alaalam.iq), including (but not limited to) via telephone, email, post or in person.
Depending on how you engage with Al-Aalam Exchange and its representatives and use the app (Al-Aalam) and/or the website (www.alaalam.iq), we may ask you to share or may collect your ‘personal information’.
Under the privacy protection legislations, ‘personal information’ includes any information or opinion that identifies or can be used to identify, contact or locate you. Common examples include: your name, address, telephone number, date of birth, and/or mother’s name. Whether you choose to share your personal information (including your sensitive information) is completely up to you, but you may not be able to access some areas of the app (Al-Aalam) and/or the website (www.alaalam.iq) or effectively use the services offered through the app (Al-Aalam) and/or the website (www.alaalam.iq) without providing Al-Aalam Exchange with certain personal information.
The types of information that we collect from you depends on your dealings with Al-Aalam Exchange. Below is a non-exhaustive list of the four general categories of information we collect.
We generally collect the following personal information from you through the app (Al-Aalam) and/or the website (www.alaalam.iq) (including if you upload information or material via the app (Al-Aalam) and/or the website (www.alaalam.iq)), or via telephone, email, post or in person.
When you use the app (Al-Aalam) and/or the website (www.alaalam.iq), we automatically collect certain information from you, including personal information.
Al-Aalam Exchange may collect personal information about you, including sensitive information, from third parties. We do not control, supervise and are not responsible for how those third parties process your personal information. Any information request regarding the disclosure to us of your personal information by a third party, should be directed to those third parties.
‘Sensitive information’ is a type of personal information.
Al-Aalam Exchange will only collect your sensitive information if:
Depending on how you engage with Al-Aalam Exchange or use the app (Al-Aalam) and/or the website (www.alaalam.iq), we may ask you to share some or all of the above sensitive information with us, or we may collect it from others.
We store your personal information primarily in electronic format, in secure buildings and systems that we own and operate, or that are owned and operated by infrastructure and storage service providers. Some of our service providers are located abroad.
Al-Aalam Exchange and our third-party infrastructure and storage providers have implemented a range of measures to protect the security of your personal information including:
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorised access, loss, destruction, or alteration.
We only retain your personal information for as long as is necessary for the performance of your agreement with Al-Aalam Exchange and to comply with our legal obligations.
Information about how we use your personal information is below. This list is not intended to be exhaustive and there may be other third parties to which we give your personal information (for example, professional advisors or insurers) where required or permitted by law.
We may use your personal information to build, operate and improve the app (Al-Aalam) and/or the website (www.alaalam.iq) and as necessary for the adequate performance of our agreement with you. Below is a non-exhaustive list of the purposes for which we may use your personal information.
We may use your information to protect our community and the app (Al-Aalam) and/or the website (www.alaalam.iq), to create and maintain a safe environment for all of our Users and to comply with applicable laws. Below is a non-exhaustive list of the purposes for which we may use your personal information.
We may use your personal information to undertake and direct advertising and marketing activities to you and other third-parties. Below is a non-exhaustive list of the purposes for which we may use your personal information.
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications. For more information about how to opt out of receiving marketing communications, please see paragraph 8 below entitled “Your choices”.
Where you have provided your express consent for specific parts of your personal information to be disclosed, we will disclose and share those specific parts of your personal information that are held by us as at the time of receiving your consent. If a Client has nominated an Account Manager, that Account Manager will have access to all of the Client’s personal information (including sensitive information) unless and until we are advised otherwise.
Approved Users on the app (Al-Aalam) and/or the website (www.alaalam.iq) are able to search for, access and view Profiles of other Approved Users by using search parameters that coincide with the personal information provided to us. All Approved Users on the app (Al-Aalam) and/or the website (www.alaalam.iq) will be able to view your Profile, including personal and sensitive information such as your:
By becoming an Approved User, you agree to allow other Approved Users to view your personal information (including your sensitive information) and make contact with you. You also agree that Al-Aalam Exchange may seek your consent to share your email and telephone details with other Approved Users to allow them to contact you.
Users may opt-in to allow general members of the public to access and view their Profiles. General members of the public will be able to access and search the app (Al-Aalam) and/or the website (www.alaalam.iq) and view search results which will display certain personal and sensitive information of Users who have opted-in to this clause. The personal and sensitive information which will be displayed includes, but is not limited to:
You can opt-out to sharing your Profile with the general members of the public by contacting us directly.
We may disclose your personal information to courts, law enforcement, government authorities, or authorised third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary to:
If you fail to meet your payment obligations to Al-Aalam Exchange, we may disclose your personal information to credit reporting bodies in accordance with the privacy legislations. We may disclose your personal information to the credit reporting bodies.
We may disclose your personal information to Al-Aalam Exchange’s related bodies corporate and to third-party service providers, consultants and business partners that assist us with, or work with us, or may potentially work with us in relation to archiving, auditing, accounting, customer contact and relationship management, legal matters, business or growth consulting, risk management, banking, billing and payment processing, delivery, data storage, data processing, data analysis, information management and verification, marketing, investigations, cyber-security, research, training and website or technology services. We only share your personal information like this when it is necessary to enable the services to be provided to us, and when we do, we take steps to ensure that our service providers are required to protect your information.
If another organisation or entity were to seek to acquire the Al-Aalam Exchange (or part thereof), we may share your personal information in the course of that transaction.
We share your personal information, including sensitive information. We will obtain your consent before sharing any information.
We also share information about our Users that has been aggregated or combined so that it no longer identifies an individual User and other anonymised information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
You may access your personal information held by Al-Aalam Exchange by logging into your Account and making changes at any time. Alternatively, you have a right to ask for access to the personal information we hold about you.
In some circumstances we may decline to grant you access to your personal information (for example, if the release of your personal information would have an unreasonable impact on the privacy of others)
You may update or correct your personal information held by Al-Aalam Exchange at any time by logging into your Account and accessing the “Profile” section. It is your responsibility to ensure that your contact and personal information in your Profile and held by Al-Aalam Exchange is kept up-to-date.
You may opt-out of receiving marketing communications or targeted advertising from us at any time, by using the link in promotional and marketing emails or by contacting us directly. You can also opt out of push notifications in the Al-Aalam Exchange app and/or the website (www.alaalam.iq). Please, note you cannot opt-out of receiving administrative and transaction-related emails from us unless you deactivate your Account. These are emails that relate to your Account and/or your activity on the app (Al-Aalam) and/or the website (www.alaalam.iq).
If you have any feedback or questions about this Privacy Policy or any of our privacy-related practices, please contact us.
If you have a concern about how we have handled your personal information, please let us know so we can address the problem. Please contact our Privacy Officer.
To lodge a formal complaint, please send details to the Privacy Officer in writing. We will attempt to respond within a reasonable time, usually 30 business days. Al-Aalam Exchange treats all privacy complaints seriously and any complaint will be assessed by our Privacy Officer with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need to investigate the complaint appropriately.